FAQs

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Denim lapis lazuli ring

How long will it take for me to receive my jewelry?
If the item(s) you are purchasing is already in stock, you should receive your jewelry within 4-6 business days.  If your address is international or remote, it may take a bit longer.  If the item(s) are on backorder, include an additional 5-7 business days for production time, as each of my products are made by hand.  Custom orders will have a timeline specified by the agreement between the artist and customer.

How do you ship your items?
I typically use the US Postal Service, shipping Priority Mail.

What materials do you use in your jewelry?
I use precious metals and gemstones, mainly.  Brass, copper, leather and glass are used in some items.  All gemstones are purchased from reputable gemstone dealers; stone names and authenticity are based on the information they have provided.  All jewelry will have materials listed in its description.

What is your return policy?
Customer satisfaction is very important to me, so please contact me should you be unhappy with your purchase.  I’d be glad to discuss any concerns you may have.  Please see the Terms and Policies page for full information about our return policy.

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Denim lapis lazuli and silver disk earrings

Do you take custom orders?
I do, based on my workload and availability.  Custom orders are items made to an individual’s specifications.  Once purchased, however, a custom order cannot be returned for any reason.  Once a design and price have been agreed upon, a 50% non-refundable deposit will be required, with the balance due at completion.

What are some tips on taking care of my jewelry?
Most colored stones can be cleaned with warm water, mild dish soap (no detergent) and a soft brush or lint-free cloth.  I do not recommend using an ultrasonic cleaner, as many gemstones have a make-up that is susceptible to heat or changes in temperature  (opals, pearls, moonstone, tanzanite, etc.).  Keep your jewelry away from chemicals and extreme or prolonged light and heat.  Chemicals can damage or discolor metals and porous stones.